change domain

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New Member
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I miss understood when doing my new domaine name,  can  I change it please.

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Shopify Staff
Shopify Staff
774 49 130

Hi @DCaine,

Are you looking to change your .myshopify.com URL or did you misspell a custom domain that you purchased from Shopify? 

Let me know and I'll provide you with your options! 

Elle | Social Care @ Shopify 
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New Member
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I put what I thought tahloki@diannecaine.com
But it appears as one word,
Tahlokidiannecaine and I think its not right.
Did I need to put a dot somewhere? Like tahloki.diannecaine.

Thank you
Dianne
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New Member
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sorry I think I put my question somewhere else else.  

I need my domain changed to tahlokiskincare

Thank you

Dianne 

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Shopify Staff
Shopify Staff
774 49 130

Hi, @DCaine 

Can you clarify what domain you are referring to?

Are you referring to your domain that ends in .myshopify.com, or did you purchase a domain such as tahlokiskincare.com and need it to be changed?

If you're referring to your .myshopify.com, then this domain cannot be changed. What you can do, is purchase a unique domain under Online store > Domains > Buy new domain. This custom domain will mask your shopify URL, so it will not be visible to anyone but yourself while you are logged into the admin. 

If you purchased a unique domain already and misspelled it, our support can look into refunding this domain so you can purchase it again. This however, is time sensitive, so please reach out to our support right away if this is the case.

Let me know if this helps! 

Elle | Social Care @ Shopify 
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New Member
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I purchased tahlokidiannecaine.com and I made a mistake just need it to be
tahlokiskincare.com

So sorry about that.

Dianne
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Shopify Staff
Shopify Staff
774 49 130

Hi, @DCaine 


Thanks for clarifying! I'm afraid a refund for the domain would not be able to be provided in this case, as refunds for domains can only be considered if a word is clearly misspelled. 

The reason for this, is because domains are considered non-tangible, irrevocable digital goods which are not exchangeable or transferrable. Once a domain is purchased, it belongs to the buyer for the year ahead and cannot be refunded. This is outlined in the 'Domain Registration Agreement', which is presented at the time of domain purchase. Though we have started making exceptions for when domains are clearly misspelled. 

You can certainly purchase a new domain, and ensure it's set as your primary domain, by following these steps here. 


Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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