Have you tried the following Shopify tutorial?
I am trying to close my acount and I've followed everything shopify told me to do to close it.
But it won't let me close my account.
It says I need a password and when I type my password in i says incorrect.
I am starting to believe that this is a scam. If so I am going to notify as many people as I can through social media.
I am not a tech nerd so if I am doing something wrong the help shopify gave me is at fault'
Does anyone know how to close an account or contact someone fron shopify
This is in response to the Shopify Expert who responded to the OP. I am having the exact same problem as the original poster above. Whatever method you recommended does not work and has been tried numerous times. I am shocked this has not been corrected and we are in November 2020. I need some support in some form, not a run around.