customer complains the checkout page is loading over 1 hour and can't check out

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New Member
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I  got several customers' feedback this week to complain the checkout page was loading over 1 hour and they couldn't check out successfully . Is this recent system issue? Does anyone have the same problem? Is shopify going to fix it?

 

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Shopify Partner
289 22 33

Hey There.

 

An Issue like that would be reported to Shopify VERY fast.  You would see it on http://status.shopify.com/

 

The first thing to always do when a customer reports something like this as well, is to test it yourself.  If a Customer has an issue with your website, but you, your friends, your family, and shopify don't..... Its more than likely the customers issue.  Either an issue with their computer, or their internet, etc.

 

 

Best Regards,
Duncan.
Isle of misfit code & development
http://ecomdev.ca
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New Member
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i tested it but not happening the issue. But there were several different customers complaining about the problem, so i think it could be system issue occasionally.  Yes, pls kindly help fix the problem, thank you!

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Shopify Partner
289 22 33
Whats your .myshopify.com address? I will send you a collab invite. After you accept that i will send you an email with some questions i will need info on. I can not promise i can fix it. Especially not knowing the issue but i can look
Best Regards,
Duncan.
Isle of misfit code & development
http://ecomdev.ca
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New Member
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my store is  glorias-bookstore.myshopify.com 

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