I have been trying to get this resolved for 2 weeks now. I have old products that I have deleted last year still showing up in my inststagram shop. I have deleted and resynced facebook and instagram over 5 times. That does not work. I also noticed that these products when clicked go to a 404 link on my site map. I have contacted shopify chat as well as facebook still no luck. I also see that a lot of other people in the forum have had this similar issue. Can anyone help?
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The Instagram Shop option is a bit different from Facebook in that, even if your products are removed from your Shopify admin, they will not remove them from Instagram if you have posts tagged with the product. To provide some insight:
The Instagram Shop tab is populated by tagged photos that the store owner manually adds, and Shopify does not have control over this section. It is not populated by a catalogue, but instead, by select photos that the store owner chooses to display via product tagging.
To remove unwanted products from appearing in this section, the product tags will need to be removed from the main post. Instructions on how to do this can be found here: https://help.instagram.com/1277567429065588. In some cases, there is a delay in Instagram updating this section to remove the older products, so you'll want to wait a few days for Instagram to process the changes. If no changes occur, you'll need to Report a Problem on the Instagram app: https://help.instagram.com/381579045265733 as this would be outside the scope of what Shopify can support.
Let me know if you have any questions!
If you've completed those steps, then reporting the problem via the Instagram app will be the best step to take as Instagram support would need to look into removing the outdated content.
We try since weeks to delete the products of the shop of our account Instagram. We have deleted all the tagged photos, without any success.
The problem is that we cannot close the shop, we cannot replace the products by new ones. So, that penalize our business. We cannot sell thought the Instagram's shop, we cannot promote our products via Instagram. We are totally blocked. And Instagram never answer to our emails. What can we do ?
Thank you in advance for your help.
Regretfully, this would be outside the scope of what we can provide support on as we do not have direct access to the Instagram platform. You will need to go to Settings/Report within the Instagram app to report the issue as their support would be able to provide further assistance with getting this resolved.
problem is instagram never responds to us. i have been trying to get this resolve for over 2 months. Kind of inconvenient when you are paying for a service and can get no resolution.