Has anyone managed to resolve this? I am experiencing the same thing and it is very frustrating.
My products exist but are no longer visible on Facebook they are only appearing on my Instagram shop (on Instagram Settings > Business > Shopping) which I want to completely delete. Screenshots below. I cannot find the products to delete from Facebook as they are not in a catalogue.
It's not linked to Shopify so don't delete your shop as my problem is my products are linking to my old shop which was not set up on Shopify.
Hey, did anyone have any luck in resolving this? I spoke with Facebook support who communicated with Instagram tech team and they came back to me even with the deleted product codes, but insisted that I had to ask Shopify to remove them as they did not have permission. It's clearly a bug, I have not managed to resolve this, I have tried everything, please if anyone has an answer, let me know. I deleted products, deleted photos with products, deleted catalogue, added new catalogue, reinstalled insta, switched between FB business and FB normal and back, contacted FB support twice, reported the bug on Insta 3 times, spoke with Shopify support and still nothing. I even paid a specialist who gave up as he couldn't resolve it. I'm desperate.