deleted products still showing in instagram shop

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Tourist
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Has anyone managed to resolve this? I am experiencing the same thing and it is very frustrating.

 

My products exist but are no longer visible on Facebook they are only appearing on my Instagram shop (on Instagram Settings > Business > Shopping) which I want to completely delete. Screenshots below. I cannot find the products to delete from Facebook as they are not in a catalogue.

 

It's not linked to Shopify so don't delete your shop as my problem is my products are linking to my old shop which was not set up on Shopify.

 

IMG_8624.PNGIMG_8623.PNG

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New Member
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I know this isn’t a shopify issue (sorry shopify for posting here but there is literally NO other forum online for Instagram), did anyone find a fix?

I have completely deleted my catalogue, and all the images that contained tags on my IG and the shop link is STILL showing all the deleted items from the deleted catalogue.
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New Member
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Hi there, I have the same problem, I've followed all the steps indicated, deleted the Shopify products also removed from my facebook catalogue and removed the tags from the photos.

 

Di you find any solution to fix the problem?

 

Best regards,

David

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New Member
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Hey, did anyone have any luck in resolving this? I spoke with Facebook support who communicated with Instagram tech team and they came back to me even with the deleted product codes, but insisted that I had to ask Shopify to remove them as they did not have permission. It's clearly a bug, I have not managed to resolve this, I have tried everything, please if anyone has an answer, let me know. I deleted products, deleted photos with products, deleted catalogue, added new catalogue, reinstalled insta, switched between  FB business and FB normal and back, contacted FB support twice, reported the bug on Insta 3 times, spoke with Shopify support and still nothing. I even paid a specialist who gave up as he couldn't resolve it. I'm desperate. 

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Tourist
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I've been battling this same issue for over 12 months! Have tried everything! Has anyone found a solution?? This is the most frustrating situation and I feel for those who are experiencing the same issue! Someone please help
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New Member
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omg please let me know if you find a solution - I have the same exact problem and have done the same: reinstalling of apps, deletion of catalogs, reinstallation of everything - and these old products remain. I've send countless images to IG but no response! I hope they fix this soon...

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New Member
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I am facing the same issue for days. I deleted EVERYTHING already and I am still trying to contact instagram about it. I am really frustrated

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New Member
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Hey did you manage to resolve this issue? It is extremely FRUSTRATING. I cannot delete this old product from my catogue
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Excursionist
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still didnt work 

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Excursionist
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I have still not found a resolution to this. Instagram never responds and shopify is no help. I have been trying to get this fixed over 6 months now still no resolution. I have even tried clearing all settings, deleting the app, reinstalling the app but nothing works. 

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