domain error

LaPerfumeria
New Member
2 0 0

hello,

I was trying to add another domain, but Shopify gave me an error so I tried again and again as I received two error messages while trying to create another domain.  what ended up happening is that I got charged for 2 other domains I didn't request.  Now I got charged 3 times for 3 domains I did not want because Shopify gave me errors the first two times I tried but when I checked my bank there were 3 charges.  How do I contact Shopify to delete other unw

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Olivia
Shopify Staff
Shopify Staff
361 29 88


Hey, @LaPerfumeria!

Welcome to Shopify Community. My name is Olivia and I work here.


Please note there is a strict no-refund policy on domains after they are purchased, as outlined in our Terms of Service section 14.10. The reason for this is because once a domain is purchased, it will remain registered in your name for at least one year until renewal.

With that being said, due to the nature of your question I'd be happy to take a deeper look at your store's logs to find out what happened. I will be reaching out to you via email shortly, please reply ton me there.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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LaPerfumeria
New Member
2 0 0
Hi i just wanted to say that i was trying to add a second one only but in
the process Shopify gave me an error and.a refund was added to my account
then charged again and again and again. I only wanted to add one more
domain and it ended up adding two instead.
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Olivia
Shopify Staff
Shopify Staff
361 29 88

Thanks for your reply, @LaPerfumeria!

I see that you were able to respond to me via email as well, so we will continue our conversation there.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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