I really appreciate you reaching out to our community. My name is Olivia and I'm part of the Shopify Team here.
I'd love to help you look into this further, and to do so I will need to authenticate your account. I will be sending you an email follow-up shortly where we will go over next steps and help you regain access to your account.
I also wanted to point out that the Community Forums are not a regularly monitored area by Shopify Employees and it's best to reach out to our support via chat, or on social media via Facebook or Twitter for more immediate support. Doing so will ensure your issue is reviewed in a timely manner, and create a better user experience for you overall.
Please keep an eye on your inbox for me.