ebay will not disconnect from and old Shopify account

[bargainbosslady]

Good Afternoon,

I keep getting this message when I try to connect my Shopify account. This is an old account and I cannot get into it to remove the eBay link up. My new shop is https://bbl-resale-refinement-boutique.myshopify.com/, is this something I can get help with?

The eBay account is already in use with the Shopify account full-throttle-bohemian.myshopify.com. Please use different eBay ID or disconnect from full-throttle-bohemian.myshopify.com.

Thank you

Lisa Todd

[Peter]

Hey, @bargainbosslady!

Happy to help get this resolved; though, we will need to verify both accounts before the disconnection can be made. I've gone ahead and sent you two emails (one for each account). If you could reply to each email, then we can get the ball rolling on getting your eBay account disconnected. 

Chat soon!

[alpachino35]

hi !

i have the same problem to disconnect the old shopify account with ebay .

i contacted the customers service and they said the shopify team has the tools to disconnect the old account .

please help me !

[Peter]

@alpachino35 

Shopify can look into the account to remove the sales channel if it is still appearing; however, if it is not, and the connection issue remains, then it may require reaching out to eBay support via email (help@connectebaysupport.com) or phone (1 (855) 411-3376). For this, I have sent an email titled "Shopify Forum Support" to verify the store. I will need you to reply to the email to verify the account. 

Chat soon!

[JJGreenThumb]

I am having this same problem! Can you please help? 

Jae

[Peter]

@JJGreenThumb 

I've shipped you an email!

[brandnamecloset]

Hello,

I need to disconect an ebay account from old Shopify account, could you please help me to solve this problem. I am looking forward to see your response.

Thank you

[Peter]

@brandnamecloset 

Happy to take a look! I've sent you an email titled "Shopify Forum Support" to verify your store. Please respond to that email so we can continue with your request. 

[brandnamecloset]

Thank you for your response, I already sent you an email to verify my account.

Thanks again,

[Eividas]

Hello,

I have a problem disconnecting the old Shopify account From eBay. Please help me with that.
New store name: https://floridabmwparts.myshopify.com/