email order notifications not received

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New Member
2 0 0

i used to receive orders email notifications but not anymore 

If I do the test it works,

I am puzzled,

i added a staff account , still does not work 

we are on Gmail suite 

can someone help please 

Thanks,

veronique 

 

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Explorer
57 3 10

Have you checked spam? Done a test order? Are other emails coming into the inbox okay? 

Email is pretty finicky, a lot of possible failure points. I would be surprised if this was on shopify side.

If my comment helped you, feel free to help me: sharesies promo, shopify referral, g suite referral
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New Member
2 0 0

Thank you 

yes I did all that 

in the end I created a new email and this one works the other still don’t 

thanks 

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