facebook channel won't stay connected

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Shopify Staff
Shopify Staff
345 23 90

Hi, @GRASKAMP

 

Thanks for letting me know that you're having the same issue. 

 

I'll send you an email so that we can get your account authenticated and take a closer look. 

 

Talk soon! 

Rae | Social Care @ Shopify
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Tourist
7 0 1

Hi,

 

We are having the same issue. Facebook keeps getting disconnected a few minutes after we connect. Have already tried clearing cache and reinstalling Facebook as a sales channel. Would really appreciate assistance getting this to connect properly. Thanks

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Tourist
4 0 2

Hi,  I have read through the thread and it looks like we have to post and then you will send an email.   We are having the same issue mentioned.   Our Facebook shop won't stay connected.   I have tried many options on both the Facebook side and the Shopify with no luck.   I would really like to make my posts so customers can by directly from the posts.   It appears that you have to have the products in the Facebook store for this to work.   Please advise!  

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New Member
1 0 0

Hello, our account is having the same issues as the other shops above. Our Facebook shop won't stay connected for more than a few seconds. Please help! 

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Shopify Staff
Shopify Staff
345 23 90

Hi, @csadmin@Jbtackle, and @maditaggart!

 

Thank you all for reaching out about this. 

 

I will be emailing each of you shortly to authenticate your accounts and help investigate this issue further. Please make sure to reply back to my email once you each receive a message from me. 

 

I look forward to speaking with you all soon! 

Rae | Social Care @ Shopify
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New Member
1 0 0

Same problem here. My store won't stay connected to Facebook.

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New Member
2 0 1

I am having the same problem as others, my Shopify will not stay connected to my Facebook channel. Can someone PLEASE help! Thank you!

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New Member
1 0 0

Yeah, this is the same song and dance for me.  My Facebook Shop Channel disconnects within seconds of me trying to connect it.  I just got off support earlier because I had a separate issue with my products not pushing over to Facebook.  NOW this.  Super frustrating.  It's making it very difficult to be a good business owner, troubleshooter among all the other hats I need today.

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Shopify Staff
Shopify Staff
345 23 90

Hi, @SouthernGirl@SMiller, and @shopdiamonds!

 

I appreciate you letting me know that you're also experiencing troubles with this. 

 

I'll send each of you an email with more details so that we can look into this further on your individual accounts. Once you receive my email, please make sure to reply directly back to me. 

 

Thanks! 

Rae | Social Care @ Shopify
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Was your question answered? Mark it Accept as Solution to help others locate the answer!
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New Member
1 0 0

I am also having this same issue.

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