facebook channel won't stay connected

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New Member
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Hi, I reached out to Shopify through the chat... I had to wait a long time
as there were over 125 people ahead of me, but Shopify was very helpful. I
had already found a video about making sure that I was set as admin on
business page and not custom.
https://www.youtube.com/watch?v=k2CuBnvUzXU&feature=youtu.be

Once we established I was the admin on my page, the person helping me then
had Shopify support team "reset" my FB channel. It has been working great
ever since! Hope that helps, it's very frustrating trying to figure it out.
Sharla
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Shopify Staff
Shopify Staff
451 28 146

Hi, @clayspace and @SMiller

 

Thank you both for reaching out. 

 

@clayspace, I'm going to send you an email shortly to get your account authenticated, and help provide more assistance with this. I look forward to speaking with you soon! 

 

@SMiller, thank you for following up with these details. I'm glad to hear that everything is now resolved on your Facebook Shop channel after speaking with our team over live chat. This is a great way to receive real-time help for any questions or concerns that may be more pressing. 

 

With these details in mind, I wanted to mention to the wider Community that our live support team can also help troubleshoot issues like the ones outlined in this thread. For any Facebook issues that are urgent, I do recommend speaking with us via this link to receive live help. 

 

Cheers! 

Rae | Social Care @ Shopify
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I've been having the same issue! can you please help me out?

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Shopify Staff
Shopify Staff
451 28 146

Hi, @Iyunis000!

 

Absolutely. I'll send you an email shortly with more details. 

 

Speak soon! 

Rae | Social Care @ Shopify
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Having the same issue. Please Help!

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New Member
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I have same issue. No one from Shopify can help. Very frustrated. Tried everything on Facebook business manager, ads manager and every thing else from Facebook
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New Member
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I am having the same issue. Please Help!

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New Member
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did anyone here found the solution yet?

 

Regards,

tubemate mobdro .

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Shopify Staff
Shopify Staff
451 28 146

Hi, @Stetsonh18 and @sunnywilson09!

 

Thank you both for reaching out and following up on this. 

 

I'll send each of you an email so that we can look into your respective accounts and work towards a resolution with both of your Facebook Shop channels. 

 

Talk soon! 

Rae | Social Care @ Shopify
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Was your question answered? Mark it Accept as Solution to help others locate the answer!
To learn more visit the Shopify Help Center, or the Shopify Blog.

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New Member
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I am currently having the same issue. My Facebook channel will only stay connected for a minute or two before disconnecting. 

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