facebook channel won't stay connected

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Shopify Staff
Shopify Staff
459 28 146

Hi, @Tresa

Thank you for letting me know. I'll send you an email soon with more details about this. 

Best, 

Rae | Social Care @ Shopify
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New Member
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I have having issues with FB also - along w/Instagram.  Can someone help me?

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Shopify Staff
Shopify Staff
459 28 146

Hi, @ocfishtales

I'd love to help further with any issues you're experiencing. 

Can you please tell me a bit more about the troubles you're running into with Facebook? Is your Facebook channel disconnecting from your Shopify admin, like what others have experienced in this thread?

Equally, can you please clarify what issues you're having with Instagram? Are these issues related to the Instagram channel

If you're receiving any error messages on these channels, please make sure to include a screenshot of these errors in a reply to me here. In addition to this, any extra details you can provide about the troubles you're having will be really helpful. Once I receive this information, I can certainly take a closer look into this and provide more assistance. 

I hope to hear back from you soon! 

Rae | Social Care @ Shopify
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Was your question answered? Mark it Accept as Solution to help others locate the answer!
To learn more visit the Shopify Help Center, or the Shopify Blog.

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