facebook dynamic product ads with kit error

Shopify Staff
Shopify Staff
507 26 70

Hey, @aprilvattaso!

 

Did you have a support ticket number you could give me? I'd be happy to look into this for you!

 

Ava

 

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Ava | Social Care @ Shopify
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Hey Ava,

 

I contacted the support team and they told me to ignore this error.. I'm still getting emails on a daily basis but my products appear on my Facebook page with no problems.

 

Thank you,

 

Best Regards,

 

Henry Kateb

Mambolux

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Hello!!! I got the same problem...

Product catalog not exported to Facebook. FacebookDpa::Setup::AudienceNotCreated Permissions error


Can someone help me? Thank you.
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Shopify Staff
Shopify Staff
507 26 70

Hi, @Melania!

 

Sorry to see you're having trouble here. Errors like this can pop up if there is some kind of disconnect between your Kit account and Facebook. You may have accidentally disabled the account for a moment and they reconnected, or Facebook my have some hold on the account from their end. I've reached out to the email address linked to your Forums account so I can confirm your Shopify store, after that I can have a chat with our Kit support team so they can have a look into your account! I'm sure we can get to the bottom of this for you. 

 

Also, if you have an error with Kit or a question for the support team, you can reach out to hellokit@shopify.com for some direct help :)

 

Speak soon!

 

Ava

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Ava | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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