frustrated

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New Member
1 0 0

I have an account and this is the 2nd time this week that this has happened and I am trying to talk with someone directly

We had a purchase however the item is no longer available and she hs found it elsewhere. I need to refund her and again it is not allowing me to do this.  I have wasted an hour trying to find a phone number that should bee available 

Please call me at 561 206-6173 for customer and technical support.  The other day the shopify gentlemen had to do this himself.

Thank you,

natalie mayer

rooms for a prince & princess

rppkids.com

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Tourist
3 0 2

Sorry, I just accidentally called you as I thought the number posted was for their customer support.  It’s impossible to get any phone support right now. Arrrrrg!

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Community Manager
Community Manager
479 27 581

Hi @nataliemayer  & @rae_rae

Thank you for reaching out to share your experience using our Help centre. To get in touch with Shopify support:

 

  1. Go to https://help.shopify.com/en/questions
  2. Click Log in and enter your details.
  3. Enter a brief description of your question into the search bar.
  4. You’ll be provided with a curated list of Shopify resources related to your search. We have extensive help documentation designed to connect you with the information you need as quickly as possible. If you can’t find what you’re looking for in our docs, click Get help from the Shopify support team.
  5. Choose the way you want to contact Shopify support from the available options.

TyW | Community Manager @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 

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New Member
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Live customer service was the #1 reason I chose and have recommended Shopify to others. Are you still providing this service, or is it time for me to change to another provider?  I am beyond frustrated!  I've not been able to access my backend.  Having to comb through all your stupid threads trying to find answers is not customer service.  Either you provide what I paid for when I invested in your company, or I will bail!  Very frustrated.

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