has any one ever received a refund?

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New Member
1 0 0

I was charged over $300 for a membership, multiple representatives have they told me billing would contact me in 1-2 days and it has now been two weeks. 

Was I robbed? 

 

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Shopify Staff
Shopify Staff
215 26 36

Hi, @help2 !

Thanks for reaching out. It sounds like you may have selected an annual subscription plan which requires escalation to our Billing department when refund is requested. Refunds are handled on a case by case basis and for these specific cases they need to be reviewed by that team. Our Billing team handles their queue on a first come first serve basis which is why it may take a few business days to receive a response. Typically they're able to send responses out in 1 or 2 business days but it looks like they may have quite a buildup of tickets they're trying to get responses out to at the moment. They'll reach out to you as quickly as they can!

All the best!

Oliver | Social Care @ Shopify 
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