Hi, @help2 !
Thanks for reaching out. It sounds like you may have selected an annual subscription plan which requires escalation to our Billing department when refund is requested. Refunds are handled on a case by case basis and for these specific cases they need to be reviewed by that team. Our Billing team handles their queue on a first come first serve basis which is why it may take a few business days to receive a response. Typically they're able to send responses out in 1 or 2 business days but it looks like they may have quite a buildup of tickets they're trying to get responses out to at the moment. They'll reach out to you as quickly as they can!
All the best!