I had the same thing happen to me! But with. 2 other shops that were different, but you can tell they were made by the same scammers and had same products. Was there a pay pal check out on the website?
I tried contacting through email without luck and even contacted shopify letting them know that one of the shops on their platform are scammers stealing from people and now that they know it is wrong to continue to let them operate. Then I filed with the BBB.
Luckily, I used pay pal, and it was connected to some random doctor in florida running a chiropractor business. I am in the middle of waiting for a reply from them as pay pal has reaches out to them.
But I would look into their payment system and also you can use developer tools and look at the code which may help give you some type of clues? It helped me. Sorry, that happened to you its just wrong and straight up pisses me off.
Thank you for sharing your experience and providing me ways to figure out this crazy mess. I checked both websites and neither had a PayPal checkout option. I did find an address that they claim that customers can send returned items to.. When I enter it on maps, it pulls up a Spa and Salon in New York. Do you think I could do anything with that?