how can I chat with Shopify Support ?

Shopify Partner
2 0 0

I cant find the link and chat button. can someone help please? 

Shopify Staff
Shopify Staff
1026 87 114

Hi @Benoit1,

Ted here from Shopify, thanks for reaching out to us!

To contact our support, you are welcome to contact us here on Twitter or here on Facebook. If you would prefer to speak with our live chat, callback or email advisors, you can access these channels through our Help Centre.

When on the Help Centre page, you should see Support > Contact Support in the main menu or there's a Contact Shopify Support button near the end of the page. The Help Centre will try and suggest guides first to resolve your query, however, if none of these suit your needs then please keep clicking the Contact Shopify Support button at the end of the page instead. 

In some cases, Chrome extensions and cache can interfere with the Help Centre's login/authentication process and you might experience a "loop" when trying to contact our support. If this happens, I'd recommend clearing your cache or log out of your Help Centre account and access our support as a guest instead as shown in this short video. Our advisors can authenticate the account later if needed or our Facebook and Twitter support would be happy to help instead. 

If there's anything I can help you with, please let me know, I'm happy to help!

Many thanks

Ted | Social Care @ Shopify
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