how can i delete my frozen store

swapnilpandao
New Member
4 0 0

how can i delete my frozen strore?

what if store bills get increase day by day?

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Ted
Shopify Staff
Shopify Staff
1209 107 129

Hi @swapnilpandao,

Ted here from Shopify, thanks for posting your query! 

I'm sorry to hear that you would like to delete your store. How was your experience using the Shopify platform? If there's any feedback you would like to provide I'd be happy to pass this along to the team!

If your store is frozen, then it's already cancelled. You won't be charged for anything until you re-select a plan and reactivate your store. To do this, you will need to log back into the store and enter your payment details/select a plan. If you decide to reactivate the store at a later stage, your bills won't increase either. You will be charged for anything that was previously owed on the account (before the account froze). You are always welcome to create a new store (here) instead if you would prefer.

For anyone else reading this, if you would like to close your Shopify store you can do so as shown in this guide

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify 
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