customer ordered and paid, but didn't put email address in
later they emailed me direct and asked for an invoice, however I cannot find an option to send one, even after I have added their email address to their profile.
Nick here from Shopify. Great question!
You mentioned you added the email address to the customer profile, but I don't think that would automatically update the order in question. There should be a Contact Information Edit section on the side of the order where you can add an email address. Did you try adding it to that section and then seeing if it will allow you to send the invoice?
If that doesn't work, your best bet would probably be to download the Order Printer app unless you have done already, then download a PDF of the invoice and email it separately to the customer. While that's not ideal and will take a few more steps, it would still be the easiest method other than the normal way.
Hopefully, this helps!
All the best, Nick
You can setup your Shopify email receipts to contain a download pdf invoice link in them, using the Order Printer Pro app. You set it up once, then customers can automatically download their invoices for every order.
Hope it helps,
My customer already has his email address with his profile, however, I still can't enable the button "email invoice" in Email Invoice tab (as image below). Is there any way to do it apart from downloading Older Printer app as you mentioned?
As an owner of an online store on Shopify, your job when you have the orders is to email the invoices to your customer. This article explains the process of how to do that, have a look at it: https://avada.io/shopify/docs/how-email-invoice-shopify.html
Hope we can solve your problems ^^
its not "our job" to email invoices - carts should do that automatically. My big Commerce store has done that for years!
This is a pretty basic functionality that all carts now have - I'm new to shopify - is it seriously only available with an add-on?
I have over 100 orders to send invoices to - it is NOT "my job" to send invoices. It is basic software.
It's possible to send an invoice without an add on. The initial question was referring to when the customer didn't have their email added i n the first place. You can see the Shopify help document on how to send an email invoice here.
@HuyenDang I'm wondering if you marked the draft order as paid in this instance? The reason I ask is because of the caution notice on the document saying the following:
Without seeing any more details of the order, it's difficult to see and know what might be going on here.
Is this a real order from a customer or a test order and did the customer or test order contain an email address when it was made?
As I mentioned above, you can send an email invoice natively by going through the steps here or use an app such as the one @Bjorn_Forsberg_ has created which is the one I use for my store and like the best also, Order Printer Pro where there is a free plan available.