how to disable i am not a robot in supply free theme in shopify

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dashop
New Member
4 0 0

when customer tried to signup in store it asking the challenge "i am not a robot".i want to disable this option but it not working.please help me here.

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Olivia
Shopify Staff
Shopify Staff
517 47 107

Hi, @dashop!

Welcome to Shopify Community. My name is Olivia and I'm part of the Shopify Team!

Thanks for sharing your question with us, I'd love to help you out with your request. Firstly, I want to address this default Captcha on your store and emphasize the importance of its role. All Shopify stores have Captcha enabled as to prevent bots from spamming your store entry points and creating fake accounts.


As such, our Support team must manually disable Captcha on your store. If you wish to pursue this, I can absolutely assist you with the change.

Please confirm that you understand the risk of doing so, and I'd be happy to connect with you on email to move forward with next steps. 

I look forward to your reply,

Olivia | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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uaestore
New Member
4 0 0

confirm....

 

 

And I understand the risk pleas disable the captcha .

thank you.

 

 

 

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Olivia
Shopify Staff
Shopify Staff
517 47 107

Thanks for connecting with us, @uaestore.

I can definitely help you out with this. Please keep an eye on your inbox for an email from me.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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dashop
New Member
4 0 0

confirm

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Olivia
Shopify Staff
Shopify Staff
517 47 107

Hey, @dashop.

Thanks for your reply. I will follow up with you via email to move forward with next steps.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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dashop
New Member
4 0 0
Hi this is deepak can you reply regarding the the problem.its not fixed yet
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Olivia
Shopify Staff
Shopify Staff
517 47 107

Hey, @dashop!

Thanks for your reply. I have replied to your email, please continue chatting with me there.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Dannn77
New Member
1 0 0

confirm. I need to have this removed as my customers are being sent to the bottom of the challenge page, and the "i am not a robot" checkbox is not visible unless they scroll up. typically they just close their browser thinking their message to us was successful

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Olivia
Shopify Staff
Shopify Staff
517 47 107

This is an accepted solution.

Hey, @Dannn77.

Thanks for sharing your request on this thread. 

To resolve this, please connect with our Support team 1:1 for next steps. Feel free to reference this forum for faster assistance with your issue. Since this is the best path forward, I will be locking this topic and marking it as the solution for the benefit of others that may view this thread.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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