i want to unlink my domain from a store that i can't access?

Shopify Staff
Shopify Staff
918 95 153

Hi @mikedee007, was this domain issue resolved for you? If not, please share your ticket number with me here.

Thanks! 

Cal | Social Care @ Shopify
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Hey Cal! Hepa replied the message I left for you via email asking why exactly I wanted to unlink my domain and I responded, but I've not heard anything from Hepa since then. Can you help follow it up? I already uploaded the screenshot of my domain dashboard to you...what is next?

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Shopify Staff
Shopify Staff
918 95 153

If you share the ticket number with me here I'll take a look at the conversation you've had. Thanks! 

Cal | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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@Cal The ticket number attached to my request is 20717712 

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Shopify Staff
Shopify Staff
918 95 153

Thanks! Have you removed the records (both A and CNAME records) that are present in your third party domain host dashboard? If not, could you remove the records, and then try to connect your domain to your new platform? 

Cal | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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Hi Cal,

I have linked my domain to shopify but have decided to not use shopify because it is not feasible for me. Now how do i get my domain back so it is not linked to shopify store. I just used the 14 day trial and never went past that. domain is www.watatime.co.za. my email is watatimesa@gmail.com

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Shopify Staff
Shopify Staff
918 95 153

Hi @watatime! I've just emailed the account owner with further information on this request.

Thanks! 

Cal | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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I also have the same issue with my domain aristona.org I have no access to the Shopify store linked to it. What do I do to unlink it, please?

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Shopify Staff
Shopify Staff
918 95 153

Hi @MattxR! I'd be happy to investigate this with you.

What is the MyShopify URL for the store that the domain is attached to? I will email the account owner on that account to verify ownership of the domain. You will need to provide me with a screenshot that shows both email address and domain name as per this screenshot via email: 

Thanks! 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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