i want to unlink my domain from a store that i can't access?

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New Member
3 0 0

Hello guru, 

 

i bought a domain name and linked it with a shopify store, now i don't have access to that store any more, i tried to delete the host record on my namecheap dashboard, and tried to link the domain to a new store, unfortunately i still get this message: 

There is 1 error:
A store with that domain name already exists

what can i do to resolve this.

thank you.

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New Member
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I register a shopify store a week ago. Customized the theme,set up payment & shipping, pick a lot products to sell (this takes a lot hours of work) and I'm impressed & decided to go Basic Plan $29. After I've paid then this message showing

"xxxxxxxxxx.myshopify.com is currently unavailable."

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Shopify Staff
Shopify Staff
665 71 122

Hey @!

Cal here from Shopify, thanks for reaching out to us. I'd be happy to look into this with you. If you provide me with the domain URL in question I can email the account owner that is on file for the store associated with that domain, and look to get it removed from the store. 

Thanks! 

Cal | Social Care @ Shopify
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Thank you for reaching out, the domain name associated with my store is www.que3ns.com 
thank you 

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Shopify Staff
Shopify Staff
665 71 122

I've emailed the account owner for the store, as soon as the request is confirmed via email I'll remove any domains on the old store.

Thanks! 

Cal | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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