is currently unavailable shopify

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New Member
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Hi, @Elle

My store is currently unavailable!! i don't know what's the problem exactly, when i put my credit card to buy  Domaine, my store was down!!

Please i need your help

 

Thank a lot, 

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Shopify Staff
Shopify Staff
840 54 139

Hi, @Wael20 

If you are having trouble accessing your account, you will need to reach out to our support team directly. 

To contact our team, first head to this link here and choose the "Continue without logging in" option since you will not be able to log in.

From there, please enter your question in the search bar. Doing this will present you with links to relevant documentation on our Help Center, as well as an option to contact us directly:

Once you're in touch with our team via live chat, email, or Twitter, your account will be authenticated and looked into. 

Hope this helps! 

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hello @Elle,

yeah, i sent Email to suppor contact since 02/11, and theay said that i need to wait between 48-72 hours, but still no email from they 

I need help as soon as possible please. 

And thanks

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Shopify Staff
Shopify Staff
840 54 139

Hi, @Wael20 

I'd be happy to check on the status of your ticket. Can you please provide your ticket number?

Thanks so much!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi, @Elle

my ticket number is : *20497178*
I've been waiting since 11/2

Thanks so much
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