If you are having trouble accessing your account, you will need to reach out to our support team directly.
To contact our team, first head to this link here and choose the "Continue without logging in" option since you will not be able to log in.
From there, please enter your question in the search bar. Doing this will present you with links to relevant documentation on our Help Center, as well as an option to contact us directly:
Once you're in touch with our team via live chat, email, or Twitter, your account will be authenticated and looked into.
Hope this helps!
I'd be happy to check on the status of your ticket. Can you please provide your ticket number?
Thanks so much!