is it possible to ban customers?

10 0 3

I have been hit with three different chargebacks.  Two of them the customer actually filled in a gift message.  Yet their banks still sided with them.

It would like to ban those people from being able to buy from my store again.  I don't see any ability to do that.  Am I missing something?

Shopify Staff
Shopify Staff
1062 89 168

Hi, @jeffchiz 

You can prevent certain customers from ordering from your store with the help of our free Fraud Filter app

You can learn more about the app and how it works here. 

Hope this helps!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Shopify Partner
163 5 24

Hi @jeffchiz 

Sorry to hear about your chargebacks. Shopify has a "disable account" feature if you require all customers to create an account before purchase. Other than this option, there are no other native means to stop a customer from making a purchase.  As @Elle has mentioned, you can use the fraud filter app to ban the customer by IP address or home address from making a repeat purchase.

Keep in mind that this does not stop them from making a new account and making another purchase.

I hope this helps.

Decrease fraudulent orders, stop chargebacks and expand globally with Beacon.