klaviyo app not working with color swatches

CoolJay
Tourist
5 0 0

Hello all,

I'm currently using klaviyo for the back in stock functionality ( installation link here ) and I'm having an issue with making it work for the color swatches. This works fine on options that are dropdown but not on the color swatches. I'm using a custom theme(outofthesandbox). This is my preview link

The bug seems to be coming from the klaviyo js script for color swatches selection and if anyone can confirm this with me? or had faced this issue before?

Issue: "Notify me when available" not working properly when selected on the not available option. ( There seems to be a skip from the color id variant algorithm )

 

Screenshot 2021-05-13 at 1.33.48 AM.png

 

Hoping to hear from anyone who had used this app before and faces this issue.

Thank you!

0 Likes
Olivia
Shopify Staff
Shopify Staff
573 57 113

Hey, @CoolJay!

Welcome to Shopify Community. My name is Olivia and I work here.

Thank you so much for reaching out to us and connecting with our network. I took a look over your question, and did some research to see if I could find any similar reports. While I wasn't able to pinpoint anything for you, I would definitely like to make sure that you get the support you need with this.

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes