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New Member
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My website is not loading.Can you please tell me what is the issue

Shopify Expert
893 72 209

It's impossible to say without a link to your site.

Founder of Speed Boostr (Shopify optimization and dev agency).
Creator of Theme Scientist (A/B testing app).
Creator of Order Automator (app that auto tags + fulfills orders, send emails).
Creator of Tip Jar (add a tip button to your store).
Creator of Shopify Analyzer (first performance analysis tool specifically for Shopify sites).
My team also builds custom apps and automated solutions.
Enjoy the adventure!
Shopify Staff
Shopify Staff
1659 100 361

Hey, @camille1819

Taking a look at, I'm not seeing any issues with pulling up the store. Are you still experiencing this issue? If yes, could you check the following: 

  1. Does this happen on other devices? 
  2. If you use your mobile data, are you able to pull up the store?

Given that I am able to pull up the site on my end, it would indicate this is likely a device and/or network issue on your end. If you can access it via your mobile data, then you'll want to restart your internet connection and try again. Please let me know if you're still having issues. 

Peter | Social Care @ Shopify
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