my discount code is not showing on the checkout page?

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hi

this is really frustrating but my discount code isn’t showing at checkout and there is no way for customers to apply it... if only says “gift card” which doesn’t work for discounts

 

please help - or who can i contact you fix this?

 

thank you

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Shopify Partner
929 135 152

Hi There!

Are you using Shopify's default checkout or an app that creates a different checkout?

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- Should you need any direct help: contact@jhkcreate.com
K&J
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New Member
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Hello
thank you so much for replying

i believe it is an APP causing this problem. It’s the HulkApp product options

so when i checkout on a product where i haven’t used the app product options the discount code shows fine - as shown below
[Image.jpeg][Image.jpeg]

when i use it on a product where i have used the product options the discount option turns to “gift card” only... as shown below
[Image.jpeg]

this is very frustrating as i need this app but i don’t know how to fix it

thank you so much!


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615DF4D8-3C57-4416-8AC9-263E43A230C8.jpeg

937C0176-9190-4B08-80EE-702206C16870.jpeg

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Shopify Partner
929 135 152

That explains it! 

Checkout apps create checkouts out of Draft Orders where Discount Codes cannot be applied. No solution for that unfortunately~

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K&J
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New Member
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okay thank you! so if the app creates an extra charge the discount option will dissapear?

is there a way i can have more than 1 variant on my product page?

as i want to give customers the ability the choose the colour of charm

and also if they want to add a gift box or not 

thanks!

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Shopify Partner
929 135 152

You can most certainly create variants for products and you can add another option for Gift Box or not.

Let me know if you need help setting this up, how many products do you have? 

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- Should you need any direct help: contact@jhkcreate.com
K&J
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C1911266-E230-40F6-849C-6C9F0435E9C2.jpeg

thank you, i’m trying to do it,

is this the only way to do it? i have multiple listings to add this option to - do i have to do it this way to all of them?

thank you! 

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Shopify Partner
929 135 152

You could have used Shopify's built-in tools instead of this, it would be much neater.

What is your store's URL? I can update one product for you so you can see how it's done. If there are a lot of products to do we can assist on that. 

Do let me know, Cheers! 

 

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- Should you need any direct help: contact@jhkcreate.com
K&J
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Spoiler
hey thanks



could you update the product called:
“18k Gold Butterfly Earrings”

as that’s the one i’m testing on



my URL is:

zrajewel.myshopify.com



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