hello, my shop is unavailable, i cant login admin ?, no email tell me about that ?
Request ID: 3497c062-bfdd-48e6-927c-144e45829563
My ticket number is 17358253
For no reason, all my money made was lost
Incredibly, one morning I woke up and everything I did was gone. A sense of collapse
Solved! Go to the solution
This is an accepted solution.
Hey there, @logan2610
Bo here from Shopify Support!
Thank you for reaching out regarding this. I did some digging into this for you and found that your ticket has been escalated to the appropriate team. Once your account and ID submissions have been reviewed by the team they will reach out to you via email with their verdict. This process usually takes 2-5 business days as we are currently experiencing higher volumes than normal. Any update will be sent directly to you via email.
We understand that this is a difficult time for a lot of businesses and we do appreciate your patience in this matter. I trust that this will be resolved as quickly as possible. There would be no way to expedite this process further.
I hope you are keeping well.
All the Best,
Hi, there. As we are experiencing much higher than usual volumes of contact, it will likely take a bit longer before you hear back on this. Rest assured our team is working as hard as they can at the moment to get back to everyone as quickly as possible. The first place you will get an update is that email, as we do not have access to your file here in social support so please keep an eye out there for any information. We appreciate your patience and understanding at this time.
Of course, if there is anything else I can help with, in the meantime, please just let me know!
All the Best,
Hello! I've had the same problem for MORE than 72 hours. I'm just disappointed at this customer service at this point. My store (karaartwork) shut down Saturday and Shopify only responds during business hours so it's been even longer (but 72 hours counting business hours). I've reached out to chat 3 times to try and help but still nothing. Not sure what else to do...
It shut down day 2 of my TRIAL after inputting in my credit card for after the trial was done. I really wanted to continue with Shopify and hope I still can but at this point, not sure. On chat, I'm on there explaining the situation, providing information, to find out they can't help me. I've messaged through twitter too. When will I get helped?
I'm on day 6 of waiting.