my shop is unavailable

Solved
kathrineameca
New Member
1 0 0

I need help, my store is unavailable after I tried to upgrade my plan, since I have 4trial days, I want to upgrade it.

Screenshot_20210217-122113_Firefox.jpg

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Edward-Newgate
Navigator
407 15 35

Hi @kathrineameca 

There are some reasons for this status, for more you can find out here: Why is my Shopify Store Unavailable?. To solve this issue quickly, I'd recommend you contact the support team (the article also includes ways to contact the support team).

Hope it helps!

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Bo
Shopify Staff
Shopify Staff
1680 175 488

This is an accepted solution.

Hey there, @kathrineameca 

 

Bo here from Shopify Support! 

 

When it comes to account issues like this, we do need to take a look at your account to determine what the issue is in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

 

All the Best,

Bo 

Bo | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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