my shop is unavailable

New Member
1 0 0

I need help, my store is unavailable after I tried to upgrade my plan, since I have 4trial days, I want to upgrade it.


407 15 35

Hi @kathrineameca 

There are some reasons for this status, for more you can find out here: Why is my Shopify Store Unavailable?. To solve this issue quickly, I'd recommend you contact the support team (the article also includes ways to contact the support team).

Hope it helps!

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Shopify Staff
Shopify Staff
1680 175 488

This is an accepted solution.

Hey there, @kathrineameca 


Bo here from Shopify Support! 


When it comes to account issues like this, we do need to take a look at your account to determine what the issue is in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!


All the Best,


Bo | Social Care @ Shopify 
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