Dallas here from the Shopify Social Care Team.
Are you able to share a screenshot of what you're seeing?
It sounds like you should have received an email with the subject line 'Urgent: Temporary Account Suspension' that has all of the details to your account owner's email address. Please refer to and direct all queries about this through that email.
Thank you for letting me know.
I have sent you an email so that we can proceed with the next steps. If you don't see that in your inbox or your spam folder please let me know.
Thank you for letting me know @Mastertecplus! I have done the same for you as well. If you don't see that email that I have just sent you in your inbox or in your spam folder please let me know.