my shopify is currently unavailable

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Tourist
9 0 0
Got it ticket number #17798654
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Tourist
8 0 1

I received your email and yes that email is tied to my store account. Whats the next step?

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Tourist
8 0 1

The email wasn't in either of my folders!

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Shopify Staff
Shopify Staff
836 53 134

Thank you so much for sharing that ticket number! I will continue our conversation on the next steps via that email. 

Dallas | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
9 0 0
Im waiting for the next steps
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Tourist
4 1 1

I'm also offline and cannot login. 

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Tourist
6 0 2

Hi I have the same issue after editing my credit card information and I have been unable to create a support ticket, I need to speak with someone directly.

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Shopify Staff
Shopify Staff
836 53 134

@Mastertecplus Did you not receive my email?

 

@SCCANADA & @rusticcountry I have sent you an email. Please keep an eye out for that. 

Dallas | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
9 0 0
I did but im still waiting for an answer
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Tourist
8 0 1
I'm still waiting for help!
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