my site is down

New Member
1 0 0


I did not know that my billing details expired and my site was off line for 3 months.

I have now been able to log into the admin but for some strange reason the site is not showing. I did everything it says its active but when i type in its not showing. it says error site cant be reached.





Shopify Staff
Shopify Staff
908 85 162

Hey, @Kookima!

Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.

I am glad you managed to log into your store again. I tried to visit your store too and I received an error message that I believe has something to do with your domain. Can you send me a screenshot from your domain panel in the Shopify admin and I will take a closer look for you? You can do this by clicking 'online store' > 'domains'. 

Speak soon!


Lulu | Social Care @ Shopify
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