Ted here from Shopify, thanks for reaching out to us.
If there is anything else I can help you with, please let me know, I'm happy to help!
Thank you, Ted,
Based on what you said, I checked the mailbox. Until now I haven't heard from the risk team. I also hope they contact me as soon as possible so that I can work with them to resolve the cause of my shop closure.
I think there must be some misunderstandings, and this result must be misjudged.
Could you please tell me something for them, Ted? Can they speed up contacting me? I haven't received an email.
I would like to add that, in fact, I am not quite sure why it was blocked.
I'm guessing if I have used a VPN.
I use a VPN to log in to Shopify because I want a better browsing experience. I believe that the shopify team will also hope that sellers and buyers can communicate easily and smoothly.
We want to know the answer too much, Ted.
Have a nice day
Thanks for letting me know. Our Risk Support have not contacted you yet as your account is still under review. As soon as they have an update they will email you back with the ticket you raised with our live chat support yesterday. The support ticket as you mentioned is #16749162 and if you've any questions at all regarding the review, I'd recommend replying to that support ticket as it's a direct line to our Risk team.
Thanks for letting me know. I can see that your query was originally sent to our Risk team on Monday for review. As mentioned in my reply above it can take a few short days for the Risk team to provide an update as it depends on the situation and they might need to contact other departments for the review (such as banking partners for example). Your ticket has been raised as a high request and as soon as they have an update they will email you back straight away.