I can fully understand why this would be a very upsetting situation, especially given the amount you've spent to build and promote your business. Regretfully, we can't speak about account specifics in a public forum, so this will need to be kept to the email you've sent into our support. Taking a look at your ticket, this has been touched on and escalated by our phone support for further review. These reviews can take between 24-72 business hours, however, as soon as our teams have completed their review, they will follow up with you via email.
Please let me know if you have any questions.
Thank you for posting your ticket number. I can't speak about the account, or the ticket contents directly as we're in a public forum, however, I have responded back to your ticket so I can provide further assistance with getting this looked into.
I'm sorry to hear that you've not had a good experience with our Support. In cases like these, an escalation would be required and can take between 24-72 business hours before an update can be provided. While I can't speak about the specifics of this ticket in a public forum, I do see that it has been actioned. Following up there will be your best course of action for any questions you have.