navigation/order confirmation e mail in shopify

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Tourist
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Hi, 

Why I am seeing products that I have not added in my store on the e-mail template of shopify order confirmation? I have a one product store but for some reason it is showing other products that are in my inventory but not on my store? please help 

 

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Shopify Staff
Shopify Staff
146 20 24

Hi, @Iram78

 

I’m Helen from Shopify Support. Welcome to the Shopify Community.

 

Are you referring to what you are seeing in the Send test email or Preview option for the Order Confirmation in ‘Settings > Notifications as seen below?

 

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The preview generated here is an example, and is only seen by you, not your customers. The products shown in this preview are selected randomly from all of the products created in your Shopify admin, and since it is for example purposes only, the sales channel availability is not relevant. 

 

The Order Confirmation email that your customers receive, will show the products that are available to your Online Store sales channel; Thus, they have been able to purchase it from your storefront.

 

Let me know if this helps.

Helen | Social Care @ Shopify
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Tourist
7 1 1
I see, got it now, Thanks Helen 👍
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