order count not matching

jmukhtar
New Member
3 0 1

Hi Team

I am struggling to understand why the order count on the analytics sales report and orders detail page is different for the same day? 

 

Does anyone has any idea what I might be missing. I am seeing 130 order on the orders page but in the sales report i am seeing 128. If i look into every order two orders have a status of partial refunded. 

 

Is it that partial refunded are not counted in the order count in analytics?

 

Thanks

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Syed_Shuja
New Member
6 0 0

Yes that partial refunded are not counted in the order count in analytics.

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Hyde
Shopify Staff
Shopify Staff
862 95 155

Hi @jmukhtar,

Hyde here from Shopify.

The order status page shows that 130 orders were placed in your store. However, the sales report shows that two orders are incomplete and therefore are not included in your overall sales report.

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 There's more information on that here.

I hope that helps!

All the best, Hyde.

Hyde | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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jmukhtar
New Member
3 0 1

Hello @Hyde apologies but I don't understand that. 

When i try to see the orders all of them are mentioned as fulfilled/paid. I can't find any order with status other than paid. 

Also, how can i find out the incomplete orders please

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Hyde
Shopify Staff
Shopify Staff
862 95 155

Sorry for the delay in getting back to you! If an order is partially fulfilled it is not considered a completed order, so it would not be displayed in the analytics. It will appear in your orders, though. More information on that here. It is possible to filter your reportsHere's a video of me editing the sales report to include different columns, as well as indicating where the filters are. 

I hope that helps! -Hyde

Hyde | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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