order invoice template

hazcam
New Member
3 0 0

Hi,

 

I need help to fix a problem with notifications emails. I have all my details up to date in all of the settings I can find, but I received an email from a customer showing the order confirmation and the template showed all outdated details and old logo. 

 

It has an unusual order number, not consistent with Shopify #1000 format, and mailing address that was changed a long time ago. 

 

Can anyone point me in the right direction. I checked and reviewed all notification email options and none of them look anything like the email sent to me by the customer. 

 

regards, Hazcam

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DigitalArtisans
Shopify Partner
339 45 59

Hello @hazcam !

 

Check the order status in your Shopify store and whether the order exists with that serial number. Maybe the customer placed the order when you still had the old details? Try checking the date of the order.

 

Otherwise you have to be careful with such kind of emails that can be harmful .

 

Thanks,

Digital Artisans

Hatim Ayoub | Designer | Developer
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hazcam
New Member
3 0 0
Thanks for your reply,

I tried ordering something from my own store and found the same old
information is still being used.

How do I remove logos from the Invoice template, and how do I change the
company address in the footer of this invoice template.

I checked the code in this template and there is no reference to a logo or
footer address, so it must be coming from somewhere else.

I checked the general details and my actual address is updated correctly.

Where can this type of details reside in shopify.
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DigitalArtisans
Shopify Partner
339 45 59

Hello @hazcam ,

 

From your Shopify admin, go to Settings > Notifications.

In the Orders section, click Draft order invoice.

Replace the code in the Email body (HTML) section with your customized template.

You need to add your company address detail in HTML coding (Developer can do for you)

Click Save.

 

Thanks,

Digital Artisans

Hatim Ayoub | Designer | Developer
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- Was your question answered? Mark it as an Accepted
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hazcam
New Member
3 0 0
Thanks for the pointer in the right direction.

The code was pointing to url for logo and image for address.

Deleting these files using settings ==> files, uncovered the correct logo
and address


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