overcharged for monthly plan.

New Member
1 0 0

shopify overcharged my account. I have the basic plan with monthly payments and i have just been charged $300 for the advanced. 

Shopify Staff
Shopify Staff
880 75 100

Hi @sunny1000,

Ted here from Shopify, thanks for reaching out to us!

When you have a moment, please log into your account and downgrade the plan to the Basic $29 subscription in the Settings > Plans and permissions > Compare plans as shown here for example. You won't be charged for anything but you will need to downgrade the plan before I can review the account for a refund. 

I can also take a closer look into this with you. I wouldn't be able to discuss your billing on a public thread but I have emailed you to authenticate the account. Please keep an eye out for my email. 

Many thanks, 

Ted | Social Care @ Shopify
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