pause & build plan

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gusto
Tourist
3 0 1

can we process refunds in pause & build plan? 

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June
Shopify Staff
Shopify Staff
172 54 29

This is an accepted solution.

Hi @gusto

June here from Shopify. Thanks so much for your question!

It is possible to issue a refund while on our Pause and build plan. In fact, you can even accept manual payments using draft orders if you're ever interested.

On the topic of refunds, you'll go about that exactly the same way you ordinarily would:

  • Visit Orders and select the order you would like to refund.
  • On the order page, select Refund.
  • On a desktop, you'll see this option at the top of your page. In your mobile app, you'll see it just below the amount "Paid by customer".

Let me know if you run into any difficulty!

June | Social Care @ Shopify 
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gusto
Tourist
3 0 1

thanks will update thread should come across any problem