I just got charged by 24.55 euros, I didn’t even want to start or pay, I thought my free trial would just end and I won’t get charged. Could I please get a refund on that payment? My store is closed already. It was acefitz.myshopify.com. I haven’t used my plan after the charge even not dor a single minute. I really would like to get a refund, cause it was my last money this week.
Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.
I am sorry to hear you were charged unexpectedly. When your trial ends, you are automatically charged if the store is still active on the system. I can take a look into this for you though. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get that done for you.
Lulu | Social Care @ Shopify
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I also accidentally got billed yesterday on a closed store, I set all my stores on a pause, but was still getting billed monthly for a store I forgot to close. So I was trying to figure out which store was still opened and then I logged into a store (was already closed for 3 months) in the same second i got billed without wanting it. I had no intention of reopening the closed store, because I did not have the money to pay for this. How can I have a refund for this? Please help me out.
It will be hard to organise a refund on this forum, it's best to contact Shopify through their support channel: https://help.shopify.com/en/questions#/contact
Or through their Facebook or Twitter, where they also respond. I think you can get refunded within 30 days of paying an invoice.