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my payout amount says it was sent and i do not see it in my bank account 


Community Moderator
Community Moderator
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Hi @Kyamara2001,

Nick here from Shopify. 

It can take some time for the payout to go to your account. It does depend on which country you are in, as some countries have different payout times. Australia and USA are 2 days, Austria, Canada, Denmark, Germany, Ireland, The Netherlands, New Zealand, Spain and the United Kingdom are 3 days, while, Hong Kong SAR China, Italy, Singapore and Sweden are 4 days with Shopify Payments. If you are using a third party payment gateway, you would need to reach out to them directly to see what the payout time is. 

To see your payout schedule you can take the following steps in your admin: 

Nick | Community Moderator @ Shopify
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