paypal

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New Member
3 0 0

hi, i recently linked my shopify account to an old paypal account for my monthly billings. how do i change this to my new account?

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Shopify Staff
Shopify Staff
673 63 88

Hey, @Nurs_And_Things.

Elias here with Shopify Support. I'd be happy to help you with this!

You can replace the PayPal account in your Billing settings, which is accessible directly from the admin. The steps are the same as updating your billing information for a credit card on file. However, for other community members reading this thread, it's worth mentioning that the PayPal payment method for the subscription fees is only available for certain countries at this time. 

1. Navigate to the Billing settings (Settings > Billing).
2. In the Payment methods, locate your PayPal account (or credit card).
3. Click the '...' icon next to it, and then click Replace

I hope that helps! Let me know if this is what you're looking for?

Elias | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
3 0 0

hi Elias. thank you for your suggestion. however im having trouble adding my debit card. it keeps telling me to enter valid card number

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Shopify Staff
Shopify Staff
673 63 88

Hey, @Nurs_And_Things.

Thanks for the follow-up!

Just to clarify, were you using a credit card or a debit card?

As mentioned on our guide, Payment methods for your Shopify bills - You can add a credit card to pay for your Shopify subscription. You can also use PayPal if that's applicable in your country. However, I'm afraid debit cards isn't an option for paying the subscription invoice.

Are you not looking to update the PayPal account anymore? Or, do you have a credit card you can try with?

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
7 0 0

Don't touch a thing! My store got shut down after I updated my card, 2 days later it was solved, tonight I updated my paypal info and boom, again store shut down.

Dont touch a thing unless you want to be locked out for no reason 

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