please help in buying a domain

New Member
1 0 0

I tried to buy a domain with my paypal, but my funds are always returned. the description says "please try again edit store information"

Thanks for your help.

Shopify Staff
Shopify Staff
423 55 77

Hi, @jamylatunimah,

Hank here from Shopify.

That message can come from a wide range of issues. The most common are down to issues relating to special characters in your store name, or your stores physical address not being 100% confirmed. 

As you mentioned you were using PayPal to purchase this, it could also be a case that there was an issue on PayPal's end, so I would advise just confirming with them if there was any particular issue with the purchasing of the domain.

After that is done, can you ensure that your address, etc in *Settings > General* of your admin is 100% accurate, and try to purchase the domain once more?

Let me know how you get on, or if you receive an error, can you take a screenshot to share with me and I will gladly assist you further!

All the best, 


Hank | Social Care @ Shopify 
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