please help in buying a domain

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New Member
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I tried to buy a domain with my paypal, but my funds are always returned. the description says "please try again edit store information"

Thanks for your help.

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Shopify Staff
Shopify Staff
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Hi, @jamylatunimah,

Hank here from Shopify.

That message can come from a wide range of issues. The most common are down to issues relating to special characters in your store name, or your stores physical address not being 100% confirmed. 

As you mentioned you were using PayPal to purchase this, it could also be a case that there was an issue on PayPal's end, so I would advise just confirming with them if there was any particular issue with the purchasing of the domain.

After that is done, can you ensure that your address, etc in *Settings > General* of your admin is 100% accurate, and try to purchase the domain once more?

Let me know how you get on, or if you receive an error, can you take a screenshot to share with me and I will gladly assist you further!

All the best, 

Hank

Hank | Social Care @ Shopify 
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