please. help me This is a fraud issue.

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I hope you stay healthy.
I need your help.

Yesterday, today, I received a message.
The payment was made automatically under my site name.
I didn't get any money from them. There is no purchase details on my site.
But they say the money was automatically paid under my domain name.

I only use PayPal, and there is no confirmation.

I asked them to ask for cancellation on their credit cards.
But it's scary.

How can a swindler use my site name?
How should my site deal with this?