privacy template

New Member
7 0 0

Where do I find the section where I can copy the templates from the shipping, privacy, etc...
I found it once before and it has other options on the menu that you can change but I can't find it again, please help!
Thanks so much for your time!

Shopify Staff
Shopify Staff
75 6 11

Hi, Amanda!


I'm Miles from the Social Care team at Shopify.


You can add or generate the following policies for your Shopify store:


  • Refund policy
  • Privacy policy
  • Terms of service
  • Shipping policy
  • Legal notice

You're able to locate these by going to Settings > Legal and the policies will all be listed there for you. We do have some templates there as well, which you can use if you wish. Just keep in mind that you're responsible for following your published policies. Review your policies carefully before adding them.



You can read about adding policies using this handy guide: You'll also need to add your policies to your menu navigation, so there's another guide on this that you can also take a look at:


While we're on the subject of policies and menu's I wanted to ask how the rest of your store is going? When I think about merchants adding their policies, the next thing I think about is having the ability to connect with your customers via "About Us" and "Contact Us" pages. Have you already created those? If not, I'd love to walk you through some great tips to truly engage with your customers via these two vital menus.


We have an amazing blog post centered around "About Us" pages, that I think you'll love: About Us pages are all about selling your brand. If someone was to ask you about your business, your About Us page should be the first place you send them. You'll see in the blog post linked above, that this page should not be an afterthought that's hidden away in your menu, but a chance to really sell your company. Where did you begin? Why did you start this business? Who are you? These are all really powerful questions to answer, to give your customers an emotional connection to your business.


Finally, I'd like to touch on your customers being able to contact you. We have a great built-in contact form for your customers to communicate with you through. If you'd like to learn more about it - and add it to your store - I've attached a helpful guide here:


What sort of customers will you be targeting for your store with your marketing?

Miles | Social Care @ Shopify 
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