products not showing up in collection page

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New Member
2 0 0

Hi there, brand new to shopify and this is hopefully an easy fix.  I've created manual collections in my store. I've added them to the menu but when I click on them in the preview none of the products are showing up! it says "Sorry, there are no products in this collection"  and I'm not sure why.  They're definitely in there... Any thoughts?  I am using the Jumpstart theme.

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Shopify Staff
Shopify Staff
297 27 57

Hey, @alee-takeon.

 

Lizzy here, from Shopify.

 

First of all, welcome to Shopify! Starting a new store is always an exciting time, what sort of business are you building?

 

There are a few possible reasons why you're not seeing your products appear. The first would be if you have multiple collections and the incorrect one is linked in the Navigation. You can double check which collection it is under Online Store>Navigation. Then select your menu and the menu item. The information will appear here.

 

29-26-spd9o-p8w0g

 

In this spot, you'll also see the option to filter the collection by tags. Make sure any tags you add in here match up with the tags you have on your products that you want to see. Any products that don't have tags matching what is typed in here won't appear.

 

Another possibility is that your products aren't set to be available in the Online Store. You can check that within the product pages here.

 

29-29-4edza-akhgi

 

Hopefully one of these solves the issue you're seeing, please let me know if you have any questions!

 

Thank you,
Lizzy

Lizzy | Social Care @ Shopify
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Tourist
6 0 0

Good day,

 

I have the same problem on my website cokoyoga.com . New products dont show up on my collection page on the website. 

In the admin page:

- I checked the collections -> the product shows.

- In the Navigation page -> also shows.

- In the Online store -> already published.

 

This happens like 10 times. Before, I feeel like my products ghosted me. some shows up after 1 day, some never shows up...

So what is my problem please?

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Shopify Staff
Shopify Staff
297 27 57

Hey, @Sophie1988.

 

I'm sorry to hear you're also having trouble with your products appearing. If you've gone through all of the possibilities I'd mentioned above, this may be due to how your products are pulled onto your store. It is also odd that they sometimes appear after a period of time.

 

I wanted to confirm with you, what are the steps you go through when adding a product, and then including it in a collection?

 

Thank you!

 

Lizzy

Lizzy | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 0

Hi @Sophie1988.  Sorry for bothering with the same question, but can you have a look Screenshot from 2019-05-29 20-59-18.png

This is my collections and i think everything is right, but look Screenshot from 2019-05-29 21-00-37.png

once i enter my product page and click collections it only shows Home page, i have been strugling with that stuff for 2-3 hours. Please any advice ?

Thank you 

Bobur 

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Tourist
3 0 2

I have been looking through all the threads discussing this but nothing worked. Everything should be showing. My Products are published, tagged and I could not get them to show up in the storefront when you click on the submenu link. Funny thing is, one product is indeed showing when I click on the submenu (t-shirts), just the other submenus (sweatshirts and hoodies) don't work. Also the products show on my storefront, just not when you navigate through the menu. I checked the tags so many times. Can you please help me?

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Tourist
3 0 2

Oh man, hours later I realized what the mistake was. 

In both collections that were not showing the products there was a condition setup, so actually one tag was missing. Hope this helps somebody.

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Highlighted
New Member
1 0 0

I have done everything in this thread and even added the tag to match the conditions but my products still are not showing in the specific collection. Im not sure what to do!

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Tourist
3 0 2
Hey, have you ckecked both the tags in collection conditions as well as the
tags in the navigation? ad you made sure all your products that are missing
have the tag?
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New Member
1 0 0

Hi Lizzy,

 

I'm currently having the same issue. I was able to add a product last month & add it to a collection. Now I CAN NOT. Nothing has been changed. Why does this happen in Shopify. I can not redo ALL of our collections. Any help would be great. Thanks.

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