Hi there, brand new to shopify and this is hopefully an easy fix. I've created manual collections in my store. I've added them to the menu but when I click on them in the preview none of the products are showing up! it says "Sorry, there are no products in this collection" and I'm not sure why. They're definitely in there... Any thoughts? I am using the Jumpstart theme.
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Lizzy here, from Shopify.
First of all, welcome to Shopify! Starting a new store is always an exciting time, what sort of business are you building?
There are a few possible reasons why you're not seeing your products appear. The first would be if you have multiple collections and the incorrect one is linked in the Navigation. You can double check which collection it is under Online Store>Navigation. Then select your menu and the menu item. The information will appear here.
In this spot, you'll also see the option to filter the collection by tags. Make sure any tags you add in here match up with the tags you have on your products that you want to see. Any products that don't have tags matching what is typed in here won't appear.
Another possibility is that your products aren't set to be available in the Online Store. You can check that within the product pages here.
Hopefully one of these solves the issue you're seeing, please let me know if you have any questions!
I have the same problem on my website cokoyoga.com . New products dont show up on my collection page on the website.
In the admin page:
- I checked the collections -> the product shows.
- In the Navigation page -> also shows.
- In the Online store -> already published.
This happens like 10 times. Before, I feeel like my products ghosted me. some shows up after 1 day, some never shows up...
So what is my problem please?
I'm sorry to hear you're also having trouble with your products appearing. If you've gone through all of the possibilities I'd mentioned above, this may be due to how your products are pulled onto your store. It is also odd that they sometimes appear after a period of time.
I wanted to confirm with you, what are the steps you go through when adding a product, and then including it in a collection?
This is my collections and i think everything is right, but look
once i enter my product page and click collections it only shows Home page, i have been strugling with that stuff for 2-3 hours. Please any advice ?
I have been looking through all the threads discussing this but nothing worked. Everything should be showing. My Products are published, tagged and I could not get them to show up in the storefront when you click on the submenu link. Funny thing is, one product is indeed showing when I click on the submenu (t-shirts), just the other submenus (sweatshirts and hoodies) don't work. Also the products show on my storefront, just not when you navigate through the menu. I checked the tags so many times. Can you please help me?