"Complete Account Setup" button greyed out so can't link bank account?

New Member
2 0 0

Hi all,  I have entered all information on the page and the button does not function to submit, any suggestions?  Thanks

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Shopify Staff
Shopify Staff
932 66 151

Hi, @Wilderton 

Happy to help!

I have a few questions for you: 

- Are you logged in as the Account Owner?

- Have you filled out all required fields?

-Are you using a supported browser?

- Is your browser up to date? 

If you answered yes to all of these questions, please try clearing your cache or using an Incognito browser through Chrome to see if this helps. If not, let me know and I'll reach out to you directly to troubleshoot further. 

Thanks! 

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
2 0 0

Thanks all , I figured out that I needed to be logged in under the Store Owner log-in, not an all-access user

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Shopify Staff
Shopify Staff
932 66 151

Excellent! Happy you were able to get that resolved. 

For reference, here's our doc which reviews staff permissions.  


Our support is available 24/7 if you have any other questions! 

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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