Happy to help!
I have a few questions for you:
- Are you logged in as the Account Owner?
- Have you filled out all required fields?
-Are you using a supported browser?
- Is your browser up to date?
If you answered yes to all of these questions, please try clearing your cache or using an Incognito browser through Chrome to see if this helps. If not, let me know and I'll reach out to you directly to troubleshoot further.
Excellent! Happy you were able to get that resolved.
For reference, here's our doc which reviews staff permissions.