"Domain name should not contain special characters"

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lemonbasket
New Member
2 0 0

Please Help!!!

When i go to buy a domain name a red box appears with "domain name should not contain special characters". I don't have any special characters. Help would be appreciated. Thank you

 

 

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Ted
Shopify Staff
Shopify Staff
1198 109 123

Hi @lemonbasket,

Ted here from Shopify, thanks for posting your query! 

Would you be able to share the domain you're hoping to buy with me here? I'm happy to take a closer look into this with you! If you would prefer not to share the domain with me publicly, our support is available here 24/7 as well. 

Happy to help! 

Ted | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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lemonbasket
New Member
2 0 0

lemonbasketclothing.com

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Ted
Shopify Staff
Shopify Staff
1198 109 123

Hi @lemonbasket,

That's perfect thank you!

It looks like your domain name is fine, however, it's likely that your billing address has a special character listed and our domain registrar can't process that character. If you log into your Shopify account and click Settings > Billing, can you replace the wording with a different character? For example, if "ó" is listed please use "o" instead. After that, please try to buy the domain again. You can always change the billing address back to the original address after the domain has been processed. 

Let me know how this goes and if there is anything else I can help you with, I'm happy to help!

Many thanks, 

 

Ted | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Maxxxxxxxx
New Member
1 0 0

Hey! I wanted to buy a domain, but I also got the error "First name must not contain special characters", I tried to change the settings, names, there are no special characters
How to solve the problem?

cloudstoreonly@gmail.com
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Rae
Shopify Staff
Shopify Staff
966 70 259

This is an accepted solution.

Hi, @Maxxxxxxxx

My name is Rae, and I'm helping out my colleague Ted here. I appreciate you reaching out in this thread with these details. 

Thank you for verifying that no special characters are shown in your name, or within your settings. Since this is the case, I'd like to have our Support team look into this further to help determine why this error is appearing, and how to resolve it. 

To contact our Support team about this, please visit our Help Center, log in to your account, and submit a support request with our team there. That way, we can help discuss this with you in more detail over live chat, email, or through a callback. 

Since this is the best way to help resolve this issue, I've marked my reply as the solution to this thread. This should help other Community users who are also running into this error. 

We hope to hear from you via our Help Center soon! 

Rae | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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