Happy to help. I've just reached out to you via email so I can look into your account.
Happy to help! Can you please share your store's URL?
Also, have you tried getting in touch with our support yet to look into this for you?
I will send you an email directly if you still need this looked into, I'm very sorry for the delay here!
When reaching out to our support here, if you are unable to log in please select the option that you do not have a store. From there, you will connect to our support and they can help you with any account related issues once you are verified through the chat/call.
Let me know if this helps!